Terms of service

Terms of use and GTC


Customer information



The contract is concluded with:

KONKRUA by Pornpim Ampikitpanich

 Silberburgstr. 42 70176 Stuttgart

T: +49 176 13421540


VAT ID No.: DE 815689183 

Managing Director with power of representation: Pornpim Ampikitpanich

Conclusion of contract and ordering process

1. The presentation of the goods, in particular on the internet, does not constitute a binding offer by the seller.

2. By clicking on the button "add to shopping cart", the selected items are placed in the shopping cart. In the final step, "Proceed to checkout", the ordering process begins, in which all the necessary data for order processing are recorded.

At the end of the ordering process, a summary of the order and contract data appears. Only after confirming this order and contract data by clicking on the "buy now" button do you make a binding offer to purchase the goods contained in the shopping basket.

3. A contract shall only be concluded upon written confirmation of the order by the Seller.

Technical correction possibilities

All entries made are displayed in a confirmation window before the order button is clicked and can be removed from the shopping basket by the customer before the contract is concluded by clicking the "Edit shopping basket" button and then clicking the "X" button.


Contract language

The contractual language is German.


Storage of the contract text

The text of the contract concluded between the seller and the customer is stored by the seller on the internal systems. The customer can view the General Terms and Conditions at any time on this page. The order data, the cancellation policy and the General Terms and Conditions shall be sent to the customer by email. After completion of the order, the text of the contract is no longer accessible to the customer via the Internet for security reasons.


Right of withdrawal

Consumers have a thirty-day right of withdrawal. You can find the details of your right of withdrawal here.

The seller shall bear the direct costs of the return shipment after revocation within the scope of returns from Germany. Otherwise, the customer shall bear the direct costs of returning the goods.

The right of withdrawal does not apply to the following contracts:

- for the delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery


Warranty law

The buyer is entitled to a statutory warranty right. You will find regulations deviating from this in our General Terms and Conditions.


Payment and delivery

There are no further costs for the payment methods offered by the seller.

Deliveries are made within the Federal Republic of Germany including the North Sea and Baltic Sea islands as well as abroad.

The countries supplied and delivery times can be viewed here:

Payment and shipping.

The stated delivery periods begin for payment by bank transfer and instant transfer on the day after the payment order is issued to the transferring bank; for payment by PayPal on the day after payment instruction and for payment by credit card on the day after the customer's account is debited.

The delivery periods end with the expiry of the last day of the period. If the last day of the period falls on a Saturday, Sunday or a public holiday recognised by the state at the place of delivery, the next working day shall take the place of such a day.

Shipping costs

All shipping costs, in particular packaging, transport costs, and deliveries are at the expense of the customer, unless otherwise agreed. An overview of the shipping costs can be viewed here Payment and shipping.

If the delivery is made to a non-EU country, further customs duties, taxes or fees may be payable by the customer, but not to the supplier, but to the customs or tax authorities responsible there. The customer is advised to enquire about the details with the customs or tax authorities before placing the order.


Complaint management

In case of questions regarding the delivery of the goods (e.g. time, availability, receipt of payment, etc.), it is possible to contact the seller:

E-mail: team@konkrua.com

Phone: +49 176 13421540


General terms and conditions


1. contractual bases

1.1 All contracts that the customer (consumer or entrepreneur) concludes with the seller are exclusively based on these GTC. The customer expressly accepts these with his order.

1.2 A consumer is any natural person who concludes a legal transaction for a purpose that cannot be attributed to his or her commercial or independent professional activity.

1.3 An entrepreneur is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of his commercial or independent professional activity.

2. delivery conditions

2.1 If the Seller incurs additional shipping costs due to the provision of an incorrect delivery address or an incorrect addressee, these costs shall be reimbursed by the Customer, unless he is not responsible for the incorrect information.

2.2 The Seller shall be entitled to make partial deliveries at its expense, insofar as this is reasonable for the Buyer.

3. terms of payment

3.1 The purchase price shall be due immediately upon conclusion of the contract.

3.2 In the event of default in payment, the customer shall be obliged to pay interest on arrears to the seller at a rate of 5 percentage points above the base interest rate if the customer is a consumer (§ 13 BGB). If the customer is an entrepreneur (§ 14 BGB), the default interest rate shall be 9 percentage points above the base interest rate.

3.3 Irrespective of 3.2, the Seller shall be at liberty to prove higher damage caused by delay as well as other damage.

4. retention of title

The goods remain the property of the seller until full payment has been made.

5. warranty

5.1 With regard to the warranty, the statutory provisions shall apply unless otherwise agreed in 5.2 - 5.3.

5.2 The limitation period for claims arising from liability for material defects is 24 months and begins with the handover of the purchased item to the customer. If the customer is an entrepreneur (§ 14 BGB), the limitation period shall be 12 months from the handover of the item.

5.3 For merchants, the legal provisions, inspection and complaint obligations according to the German Commercial Code (HGB) shall apply.

6. right of withdrawal

6.1 The right of withdrawal applies exclusively to consumers.

6.2 The customer shall carefully pack the goods for return without prejudice to his right of revocation.

7. limitation of liability

7.1 With the exception of injury to life, limb and health and the breach of essential contractual obligations (cardinal obligations), the Seller shall only be liable for damage attributable to intentional or grossly negligent conduct. This also applies to indirect consequential damages such as, in particular, loss of profit. An essential contractual obligation is an obligation the fulfilment of which makes the proper performance of the contract possible in the first place and the observance of which the contractual partner regularly relies on and may rely on.

7.2 Except in the case of intentional or grossly negligent conduct or in the case of damage resulting from injury to life, body and health and the breach of essential contractual obligations (cardinal obligations), liability shall be limited to the damage typically foreseeable at the time of the conclusion of the contract and otherwise to the amount of the average damage typical for the contract. This also applies to indirect consequential damages such as, in particular, loss of profit.

7.3 The limitation of liability in paragraphs 1 and 2 shall also apply mutatis mutandis to the benefit of the Seller's employees and vicarious agents.

7.4 Claims for liability based on the Product Liability Act shall remain unaffected.

8. reservation of self-delivery

The contract is concluded subject to the reservation that in the event of improper, delayed or non-existent self-delivery, the Seller shall not perform or shall perform only partially or correspondingly later. This shall only apply in the event that there is a congruent covering transaction between the seller and the supplier, the seller is not responsible for the improper, delayed or non-existent self-delivery and it cannot be remedied with reasonable efforts. In the event of non-availability or only partial availability of the goods, the customer will be informed immediately. Any payment made will be refunded immediately.

9. membership

9.1 Membership is free of charge.

9.2 By registering, the user agrees that the seller may use the data provided by the user (recipes, images, texts, etc.) at present and after termination of the membership. The seller thus claims a non-exclusive right of use, which leaves it up to the user to also use his data for his own purposes.

9.3 Registration requires the following data: Name or synonym, email address and password. The user is obliged to keep the password secret and to use his profile alone.

9.4 All users undertake to treat each other with courtesy. The seller reserves the right to remove inappropriate, insulting or advertising-motivated contributions without reason.

9.5 All users may terminate their membership at any time and without giving reasons. Posted content remains publicly accessible even after termination of membership. The data provided by the users will not be passed on to third parties by the seller without the user's consent.

10. final provisions

10.1 The law of the Federal Republic of Germany shall apply to the exclusion of the UN Convention on Contracts for the International Sale of Goods. Mandatory provisions of the state in which the customer has his habitual residence remain unaffected.

10.2 The place of performance is the registered office of the Seller, provided the Customer is a merchant.

10.3 If the customer is a merchant, a legal entity under public law or a special fund under public law, or has no general place of jurisdiction in Germany, or moves its place of residence abroad after conclusion of the contract, or its place of residence is unknown at the time the action is brought, the place of jurisdiction shall be the registered office of the seller.

10.4 Should individual provisions of this contract be invalid or contradict the statutory regulations, this shall not affect the rest of the contract. 

- End of the General Terms and Conditions -