Payment and Shipping
For a secure, fast and convenient payment, you can choose from 4 payment methods:
After your order, you will receive our bank details by email. You transfer the amount to our bank account, stating the order number. As soon as we have received your payment, we will ship your order immediately.
Our bank details:
Name: Pornpim Ampikitpanich
IBAN: DE63 6115 0020 0103 0361 84
Payment detail/ purpose: XXXXX (Your 5-digit order number)
(Please be sure to state the order number)
Invoice with Klarna
Invoice with Klarna is only possible on konkrua.com.
In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer the following payment options. The payment is made to Klarna in each case:
- Invoice: The payment period is 14 days from the invoice date. The invoice will be issued when the merchandise is shipped and will be sent either by email or together with the merchandise. The complete invoice conditions for the countries in which this payment method is available can be found here: Germany, Austria, Switzerland
- Immediately: Available in Germany, the Netherlands and Austria. Your account will be debited immediately after placing your order.
- Direct debit: Available in Germany, the Netherlands, Sweden and Austria. The amount will be debited after the order has been shipped. You will be informed of the timing by e-mail.
I have not received an invoice, what can I do?
Get help from Klana here
Instant Bank Transfer (Sofortüberweisung)
Sofortüberweisung is a TÜV-approved direct bank transfer procedure from Payment Network AG.
All you need is an online bank account with PIN/TAN function. If you choose the payment method Sofortüberweisung, you will be forwarded to Sofortüberweisung after placing your order. You will be provided with a secure payment form for your online bank account. You fill out this conveniently and the payment is transferred immediately. We will then dispatch your order immediately.
To pay via Paypal, you need a free account with Paypal. Paypal then offers you various payment options and also insures all orders up to 500 euros. If you choose the Paypal payment method, you will be redirected to Paypal after your order, where you log in or register again and choose your desired payment method. In addition to paying with your Paypal balance, payments by credit card and direct debit are also possible. As soon as you have made the payment via Paypal, we will ship your order immediately.
Payment by credit card is also possible. After you have sent the order, you will be given the option on a subsequent page to conveniently make your credit card payment without registering. Your credit card account will be charged upon completion of the order. Our credit card payment method is secured by 3D-Secure, which means that you must have your credit card password ready for the payment process.
Apple Pay is a payment system of the US company Apple for its own devices. Security and privacy are at the heart of Apple Pay. With Apple Pay's industry-leading security, users enjoy all the benefits of protecting personal information, transaction data and credit and debit card information. Once you've entered your credit information through your Wallet app, simply select Apple Pay as your payment method in the checkout process. If your device supports Apple Pay, this option will automatically appear as a payment method when you check out. Please note that you must use Apple's Safari browser to do this.
Shipping is secure and fast with our shipping partner DHL. All orders are processed by us within 24 hours on weekdays and handed over to DHL as quickly as possible after receipt of payment. DHL then delivers the packages within 1-3 working days. Free shipping for orders over 50 euros applies only to Germany.
We charge a flat rate of 3.99 euros per order for delivery within Germany. The delivery time for an order within Germany is 1-3 days. Free shipping for orders over 50 euros.
Within Germany, to a DHL Packstation
We will also be happy to send your parcel to a DHL Packstation. To do so, please enter your 7- or 8-digit ID in the empty field "Company" on the final checkout page for your delivery address.
For delivery to Austria, we charge a flat rate of 12.99 euros. The delivery time to Austria is 2-5 days.
For delivery to Belgium, Great Britain, the Netherlands and France we charge a flat rate of 12.99 Euro.The delivery time to these countries is 4-7 days.
For delivery to Denmark, Estonia, Finland, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Poland, Portugal, Romania, Sweden, Slovakia, Slovenia, Spain, Czech Republic, Hungary and Cyprus we charge a flat rate of 13.99 Euro. The delivery time to these countries is 5-21 days.
For delivery to Switzerland and Lichtenstein, we charge a flat rate of 16.99 Euro. The delivery time to Switzerland is 3-7 days.
In case of complaint
For complaints, please contact us at any time at firstname.lastname@example.org with a brief description of your complaint. You will receive a reply with all the information within 24 hours (on working days).