Within 30 days after receipt of the merchandise, you have the possibility to declare the cancellation without giving any reasons. You can use the form on this page and send the cancellation directly to us online. You can also send us the cancellation by email to firstname.lastname@example.org.
Used merchandise is excluded from cancellation. We will bear the return costs for you on condition that the return label transferred by us is used for the return. Please refer to our cancellation policy.
You have the right to cancel this contract within thirty days without giving any reason.
The cancellation period is thirty days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the last merchandise.
You can also fill in and submit a clear declaration electronically on our website: https://www.konkrua.com/widerruf electronically and submit it. If you make use of this option, we will immediately send you confirmation (e.g. by e-mail) that we have received such a cancellation. We will bear the return costs for you on condition that the return label to be requested from us is used for the return.
CONSEQUENCES OF THE CANCELLATION
You must return or hand over the merchandise to us without delay and in any case no later than fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the merchandise before the expiry of the period of fourteen days. You shall bear the costs of returning the merchandise.
You only have to pay for any loss in value of the merchandise if this loss in value is due to handling of the merchandise that is not necessary for testing the quality, characteristics and functionality of the merchandise.