General Terms and Conditions


Customer Information

Seller

The contract is concluded with:

KONKRUA by Pornpim Ampikitpanich

 Silberburgstr. 42 70176 Stuttgart

T: +49 176 13421540

team@konkrua.com  

UStID-No.: DE 815689183 

Managing director: Pornpim Ampikitpanich


Conclusion of contract and ordering process

1. The presentation of the merchandise, in particular on the internet, does not yet constitute a binding offer by the seller.

2. By clicking on the button "add to shopping cart", the selected items are placed in the shopping cart. In the final step, "Proceed to checkout", the ordering process begins, in which all the necessary data for order processing is recorded.

At the end of the ordering process, a summary of the order and contract data appears. Only after confirming this order and contract data by clicking on the "buy now" button do you make a binding offer to purchase the products contained in the shopping basket.

3. A contract shall only be concluded upon written order confirmation by the seller.


Technical correction possibilities

All inputs made are displayed in a confirmation window before the order button is clicked and can be removed from the shopping basket by the customer before the contract is concluded by pressing the "Edit shopping cart" button and there by pressing the "X" button.


Contractual language

The contractual language is German.


Saving of the contract text

The text of the contract concluded between the seller and the customer is stored by the seller on the internal systems. The customer can view the General Terms and Conditions at any time on this page. The order data, the cancellation policy and the General Terms and Conditions shall be sent to the customer by email. After completion of the order, the text of the contract is no longer accessible to the customer via the Internet for security reasons.


Cancellation right

Consumers have a thirty-day right of withdrawal. Here you will find the details of your right of withdrawal.

The seller shall bear the direct costs of the return shipment after cancellation within the scope of returns from Germany. Otherwise, the customer shall bear the direct costs of returning the merchandise.

The right of cancellation does not apply to the following contracts:

* for the delivery of sealed merchandise that is not suitable for return for reasons of health protection or hygiene if its seal has been removed after delivery


Warranty right

The buyer is entitled to a legal warranty right. You will find regulations deviating from this in our General Terms and Conditions.


Payment and shipping

There are no further costs for the payment methods offered by the seller.

Deliveries are made within the Federal Republic of Germany including the North Sea and Baltic Sea islands as well as abroad.

The countries covered and delivery times can be viewed here:

Payment and shipping.

The stated delivery periods begin for payment by bank transfer and instant transfer on the day after the payment order is issued to the transferring bank; for payment by PayPal on the day after the payment order and for payment by credit card on the day after the customer's account is debited.

The delivery periods end with the expiry of the last day of the period. If the last day of the period falls on a Saturday, Sunday or a public holiday recognised by the state at the place of delivery, the next working day shall take the place of such a day.


Shipping costs

All shipping costs, in particular packaging, transport costs, and deliveries are at the expense of the customer, unless otherwise agreed. An overview of the shipping costs can be viewed here. Payment and shipping.

If the delivery is made to a non-EU country, further customs duties, taxes or fees may be due by the customer, but not to the supplier, but to the customs or tax authorities responsible there. The customer is advised to enquire about the details with the customs or tax authorities before placing the order.


Complaint management

In case of questions regarding the delivery of the product (e.g. time, availability, receipt of payment, etc.), it is possible to contact the seller:

Email: team@konkrua.com

Telephone: +49 176 13421540

__________________________

General terms and conditions


1. Contract bases

1.1. All contracts that the customer (consumer or entrepreneur) concludes with the seller are exclusively based on these GTC. The customer expressly accepts these with his order.

1.2. A consumer is any natural person who concludes a legal transaction for a purpose that cannot be attributed to his or her commercial or independent professional activity.

1.3 An entrepreneur is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of his commercial or independent professional activity.


2. Terms of delivery

2.1 If the seller has to bear additional shipping costs due to the provision of an incorrect delivery address or an incorrect addressee, these costs shall be charged to the customer, unless he is not responsible for the incorrect information.

2.2 The seller is entitled to make partial deliveries at their expense, insofar as this is reasonable for the buyer.


3. Terms of payment

3.1 The purchase price is due immediately upon conclusion of the contract.

3.2 In the event of delayed payment, the customer is obliged to pay interest on the delay at a rate of 5 percentage points above the base interest rate to the seller if the customer is a consumer (§ 13 BGB). If the customer is an entrepreneur (§ 14 BGB), the default interest rate is 9 percentage points above the base interest rate.

3.3 Regardless of 3.2., the seller shall be entitled to prove higher damages caused by delay as well as other damages.


4. Retention of ownership

The merchandise remains the property of the seller until full payment has been made.


5. Warranty

5.1 With regard to the warranty, the legal regulations shall apply unless otherwise agreed in 5.2 - 5.3.

5.2 The limitation period for claims arising from liability for material defects is 24 months and begins with the handover of the purchased item to the customer. If the customer is an entrepreneur (§ 14 BGB), the limitation period is 12 months from the handover of the item.

5.3 For merchants, the legal regulations, inspection and complaint obligations according to the German Commercial Code (HGB) apply.


6. Cancellation/ withdrawal right

6.1 The right of withdrawal applies only to consumers.

6.2 The customer shall carefully pack the merchandise for return without affecting his right of withdrawal.


7. Limitation of liability

7.1 With the exception of injury to life, body and health and the breach of essential contractual obligations (cardinal obligations), the seller shall only be liable for damages that are due to intentional or grossly negligent conduct.

This also applies to indirect consequential damages such as, in particular, loss of profit.

A fundamental contractual obligation is one the fulfilment of which makes the proper execution of the contract possible in the first place and the observance of which the contractual partner regularly relies on and may rely on.

7.2 Except in the case of intentional or grossly negligent conduct or in the case of damage resulting from injury to life, body and health and the breach of essential contractual obligations (cardinal obligations), liability shall be limited to the damage typically foreseeable at the time of conclusion of the contract and otherwise to the amount of the average damage typical for the contract. This also applies to indirect consequential damages such as, in particular, loss of profit.

7.3 The limitation of liability in paragraphs 1 and 2 shall also apply accordingly in favour of the seller's employees and agents.

7.4 Claims for liability based on the Product Liability Act remain unaffected.


8. Reservation of self supply

The conclusion of the contract is subject to the reservation that in the event of improper, delayed or non-existent supply to the seller, the seller shall not perform or shall perform only partially or correspondingly later. This shall only apply in the event that there is a congruent covering transaction between the seller and the supplier, the seller is not responsible for the improper, delayed or non-existent self-delivery and it cannot be remedied with reasonable efforts. In the event of non-availability or only partial availability of the goods, the customer will be informed immediately. Any payment made will be refunded immediately.


9. Membership

9.1 The membership is free of charge.

9.2 By registering, the user agrees that the seller may use the data provided by him/her (recipes, images, texts, etc.) at present and after termination of the membership. The seller thus claims a non-exclusive right of use, which leaves it up to the user to also use his data for his own purposes.

9.3 Registration requires the following data: Name or synonym, email address and password. The user is obliged to keep the password secret and to use his profile alone.

9.4 All users undertake to treat each other with courtesy. The seller reserves the right to remove inappropriate, offensive or advertising-motivated posts without reason.

9.5 All users can terminate their membership at any time and without giving reasons. Posted content remains publicly accessible even after termination of membership. The data provided by users will not be passed on to third parties by the seller without the user's consent.


10. Final provisions

10.1 The law of the Federal Republic of Germany shall apply to the exclusion of the UN Convention on Contracts for the International Sale of Goods. Mandatory provisions of the state in which the customer has his habitual residence remain unaffected.

10.2 The place of fulfilment is the registered office of the seller, provided that the customer is a merchant.

10.3 If the customer is a merchant, a legal entity under public law or a special fund under public law, or has no general place of jurisdiction in Germany, or moves his place of residence abroad after conclusion of the contract or his place of residence is not known at the time the action is brought, the place of jurisdiction shall be the registered office of the seller.

10.4 Should individual terms of this contract be ineffective or contradict the legal regulations, this shall not affect the rest of the contract.

- The end of the general terms and conditions -

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